FAQs

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

Orders are processed within 24-48 hours of payment. Please allow 5-7 business days for your order to arrive.  

Tracking numbers will be updated once your order has SHIPPED. If you don't have a tracking number after 7 business days please email us at info@boarski.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned packages.

Please note: Once a package has been shipped, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty if the request for cancellation is made before the order has shipped. If the item is already sent, please wait for it to arrive and then request the return in order to receive a refund. 

I have entered an incorrect address what do I do now?

If the address shown on your order confirmation is incorrect, you may either reply to the confirmation email or kindly notify us at info@boarski.com. The corrected address must be provided within 24 hours as our orders typically ship within 24-48 hours. No refund will be given after the 24 hours of the incorrect submission.

How long does shipping take?

Shipping times vary by location.  Orders are typically received within 5-7 business days.  

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to info@boarski.com and we will be happy to assist you in any way we can. Please include your order number within the email.